Flight Schedule Changes in HELiO - Updating in Trips

When a HELiO booking containing a Sabre PNR and is pushed from HELiO to Trips, Trips will automatically retrieve any missing flight information from Sabre/Amadeus (if available) that is not present in HELiO (e.g. e-ticket numbers, EMD information, seats, etc.).
It may take several minutes for information from the GDS to be updated in Trips
This will work for flights added using:
- Grab PNR;
- Search & Book; and
- any manually entered flights when Source = Sabre or Amadeus and the PNR have been entered correctly
What do you do if there is a schedule change to your PNR?
- Any changes that occur in your PNR (time change, airport change, date change, etc.) must be reflected/updated in your HELiO booking.
- Use the Refresh PNR action in HELiO to refresh the PNR details, or, if a refresh is not possible, the PNR will need to be detached and added again to the HELiO booking, then sent to Trips to update your itinerary.
- Update an MPI/MBI component with the updated details as reflected in Sabre/Amadeus.

IMPORTANT REMINDERS
- Always verify that your Trip has been updated with changes.
- It is highly recommended that you advise your customers to always contact the airline to confirm their scheduled departure time 24 hours prior to their flight.
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