Itinerary Ordering in Trips with Multiple Booking Sources

Itinerary Ordering in Trips with Multiple Booking Sources

Info
When importing bookings from multiple sources (i.e. HELiO, Tramada, Sabre, etc.) into a single Trips itinerary (and/or that contains flight segments that cross the International Date Line), there may be instances of the PDF and/or Web Itinerary displaying segments out of order. This issue occurs because the system is unsure which booking order to use to display the segments, as each booking will have a specific order numbering coming from HELiO (the default sorting logic).
To accommodate users who may need to combine multiple HELiO bookings alongside other integration bookings (i.e. Tramada), we have added an ORDER BY dropdown that you can use to order segments on the PDF and Web View chronologically as displayed within Trip Publisher.

Step 1: If you have any Trips with multiple booking sources not displaying in the correct order, you can select Date (Chronological) from the dropdown.



Step 2: Refresh your browser window using the refresh button.



Step 3: Review your itinerary. If there are any segments that you need to re-arrange within a specific date, drag and drop them to the proper location and check the 'Display after cross date line flight' where needed.
Notes
Some segments from HELiO (e.g. transfer and car rental segments) are received with no specific pickup or dropoff times and default to 12:00 AM. This causes the transfer to appear before the flights on the PDF. A time must be entered for these segments to display them correctly in order on the PDF. Edit the applicable segment and add an approximate time for this segment (after the flight arrival). Tick the "Display after the cross date line flight" if applicable.
  1. TIP: entering the same time for both Start and End time will hide the time from displaying on the PDF or Web View while allowing you to position the segment correctly.


Step 4: View the PDF and Web View. The itinerary should display in the order you set it within Trip Publisher.

More details about adjusting cross date line segments can be found in this article:
  1. Displaying Segments after the Cross Date Line Flight