Trips Messenger | Chat for Travellers
Using Trips Messenger, you can send and receive messages from your Travellers in real time.
- To enable/disable this feature, please adjust the setting for Traveller Messaging in your profile under Preferences.
- Travellers can also send and receive chat messages from the mobile app.
This feature may not be enabled for all brands.
To access the Messenger feature, select the Messages icon at the top right-hand corner of the Dashboard and choose the appropriate Trip.
- If you click the Messages icon from within a Trip, this step is unnecessary.
Select Trip Chat to send a message.
It is recommended to send all messages in the Trip Chat. Although there is a separate chat 'room' for each segment, only the Trip Chat is accessible by travellers when chatting via their web itinerary.
Your Traveller(s) will receive a notification in the Travel Expert contact button on their Web View (desktop or mobile) when they have an unread message.
Clicking the contact button will bring up the Travel Expert contact details. A notification icon will also be displayed beside the Send a message button. Clicking the button will bring up the Agent messenger.
If your traveller uses the mobile app, they will also receive a notification within the app.
Email digests of messages missed while offline are sent approximately every thirty minutes for Travel Advisors and Travellers. You can reply to messages within your email app without logging back into Trip Publisher.
The Messenger feature allows Travellers and Travel Advisors to communicate throughout the planning process and the journey without switching between apps.
The PDF attached below, "Itinerary Guide for Travellers," can be downloaded to share with your customers. It provides an overview of the features available in their digital itinerary.
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