TRIPS Support Process

HELiO Support

For Trips related issues within HELiO (e.g. Trips Modal, bookings sent from HELiO not appearing in Trips, etc.) please reach out to HELiO support.

TRIPS Support

For technical issues and unexpected workflow errors within TRIPS or general TRIPS inquiries please ensure you follow the first line of support as detailed below for your region and brand.

Please include as much detail as possible in your inquiry, including screenshots or videos if possible, and descriptions of any error messaging.

Australia & New Zealand

Flight Centre and Travel Associates

Lodge a job via the Support Portal Form: Trips Incident Form.

Americas

Flight Centre, Liberty Travel, and Laurier du Vallon Rosedale

Submit a ticket in Support Portal. (Click on the link if already logged in via Okta, or click the Support Portal app in Okta)

United Kingdom

Flight Centre

Email leisuresystemssupport@flightcentre.co.uk with your inquiry.

South Africa

Flight Centre

Email ldrsa@flightcentre.co.za with your inquiry.

Independents

Travel Partners, Travel Managers, Flight Centre Independents, Link Travel Group, World Travellers, Envoyage, etc.

Email support.trips@umapped.com with your inquiry.