Create and Manage Trips
Trip Owner Change
This article applies to the following brands: Flight Centre Liberty Travel Travel Associates TRIPS itineraries created when sending a HELiO booking to TRIPS will display the contact details of the original HELiO booking agent that sent the booking to ...
Re-Publishing a Trip
After making any changes or additions to a quote or itinerary, RE-PUBLISH the Trip to ensure all updates are captured on customer documentation. Changes to HELiO segments MUST be done in HELiO. Once updated in HELiO, select Guest Documentation and ...
Creating a Trip Using the Booking Inbox
There may be instances where you have deleted a Trip in error and need to recreate this using the same HELiO Booking. Follow the steps below to create a Trips itinerary. For Flight Centre and Liberty Travel: Trip creation must begin in HELiO. Once ...
The Trip Publisher Dashboard
Search, sort, and manage your Trips using the Dashboard. Finding the Trips Dashboard The Trips Dashboard is your landing page when logging into TRIPS. The Trips Dashboard is accessible from any screen by clicking the Menu icon at the top of your ...
Adding a Cover Photo
A cover photo can be added to a Trip. When you are adding photos, you will be presented with 3 options: 1. Search Photo Library 2. Search Web 3. Upload A default Cover Photo will be added in most scenarios when a HELiO booking is sent to Trips. ...
Searching and Filtering Trips
Using the Dashboard, you can easily search through or filter your Trips. Search by booking number (HELiO, Tramada), Trip Name, or customer email address. To see your recently viewed Trips, click the Recent icon (1); otherwise, click the Filter icon ...
Trip Audit Log
Keep track of your update history by checking your Trip's Audit Log. Click Settings, then Audit Log to see a complete history of your Trip. Toggle through pages of updates using the arrows (>, <) at the bottom of the page. It's a good idea to check ...
Deleting a Trip
Follow the steps below to delete a Trip. Once a Trip is deleted, it cannot be re-instated in most cases. Trips created from HELiO bookings should NOT be deleted (unless imported into another Trip). This will prevent you from sending the booking again ...
Transferring a Trip
Consultants can transfer the ownership of a Trip created in another user's account within the same Company to their account. This feature helps take ownership of a Trip from a Consultant no longer active within the company or a Trip created in the ...
Merging Trips
Consolidate Trips into one singular view by merging one Trip into another from the Dashboard or from within a Trip. For all Brands (excluding Independents) If Trips are merged, chronological order governs the order in Trip Publisher (and ignores ...
Editing Trip Details
The basic details of your Trip (trip name, travel dates, cover photo) can be updated at any time. If your Trip contains a HELiO booking, update the Trip name in HELiO and send it to TRIPS again. The Trip name will be overwritten with the HELiO Trip ...
Duplicating a Trip
Save time by duplicating an existing Trip. This action should only be done with Trips not containing a HELiO booking. Copying a HELiO booking will result in the lead traveller being added to all copies of a trip as a traveller when re-sent from ...
Adding and Managing Travellers
Travellers will be able to interact with their Trip on the Web View and through the mobile app. From within a Trip, select Travellers from the left navigation menu or click the Share icon and select Travellers. Click Add Traveller, and fill out the ...
Publishing a Trip
Once segments have been added to the Trip, you can Publish them to make them available to your Travellers. Trips created when you send your HELiO booking to TRIPS will automatically be published. Travellers added to the trip before Publishing will ...
Creating a Trip
There may be instances where you have deleted a Trip in error and need to recreate this using the same HELiO Booking. Follow the steps below to create a Trips itinerary. For Flight Centre and Liberty Travel: Trip creation must begin in HELiO. Once ...
Previewing a Trip
If you want to preview your Trip before sharing it with Travellers or Collaborators, there are a few ways to review what you've created. Calendar Click Calendar from within your Trip at any time to view your itinerary in calendar format. You can ...
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Known Issues
Listed below are the current known issues within TRIPS. Mobile App (Liberty Travel Go, Trips2Go, Travel Associates, Travel Managers) Our development team is working on correcting the following for the next mobile app release: Segment Details ...
Transferring a Trip
Consultants can transfer the ownership of a Trip created in another user's account within the same Company to their account. This feature helps take ownership of a Trip from a Consultant no longer active within the company or a Trip created in the ...
Creating Documents and Pages
In Trip Publisher, you can save collections of text and image content as Documents in your Library to use in your Trips or Templates. You can include an entire Document, or one or more Pages, into a Trip to add important, interesting, or engaging ...
Navigating the TRIPS Dashboard
The Dashboard is the landing page for the Trip Publisher and is where you can browse, filter, and search through your Trips. Trips Select My Current Trips, Trips Shared with Me, Company Trips, Other Company Trips, or My Past Trips. My Current Trips ...
Duplicating a Trip
Save time by duplicating an existing Trip. This action should only be done with Trips not containing a HELiO booking. Copying a HELiO booking will result in the lead traveller being added to all copies of a trip as a traveller when re-sent from ...