Trip Building Workflow: GDS / PNR Import

Trip Building Workflow: GDS / PNR Import

This article applies to the following Independent brands:
  1. Flight Centre Independents
  2. Travel Associates at Home/Franchise
  3. Envoyage AU
  4. Travel Managers
  5. Link Travel Group
  6. World Travellers
  7. Envoyage US
All other brands should send their HELiO booking to TRIPS for itinerary creation, and PNR details should be in the HELiO booking.
Independent brands should queue their Sabre PNRs to Trips. PNR Import should only be used if you are using another GDS.
  1. Queuing (importing) PNRs from Sabre
Travel Managers New Zealand and Flight Centre Independents South Africa using Amadues; please review this article for details on importing your Amadeus PNRs.
  1. Trip Building Workflow: Amadeus PNR Import
All other brands should send their HELiO booking to TRIPS for itinerary creation, and PNR details should be in the HELiO booking.
Create Trips by importing PNRs from Sabre Tripcase or Travelport (Apollo, Galileo or Worldspan). 

Within a trip, click Import Bookings and select PNR Import.


Enter the PNR and passenger's last name, select the GDS from the dropdown menu options, and click Import.
Sabre PNRs must have an email address in the PE field of the PNR for the booking to be accessible via PNR Import.

Frequently Asked Question

What do I do if there are updates/changes to the PNR?

If a PNR has changed after it has been added to Trips, re-import the PNR to update the segment details.
Should you wish to input additional details to an imported PNR in your Trip, we suggest adding them as separate notes or components so your additions are not overwritten when PNRs are re-imported.

    • Related Articles

    • Trip Building Workflow: Amadeus PNR Import

      This article applies to the following Independent brands: Flight Centre Independents South Africa Travel Managers Group All other Independent brands should queue their Sabre PNRs to Trips. PNR Import should only be used if you are using another GDS. ...

    • Queuing (importing) PNRs from Sabre

      This article applies to the following Independent brands: Flight Centre Independents Travel Associates at Home / Travel Associates Members Envoyage AU Travel Managers World Travellers Link Travel Group Envoyage US This feature is not enabled for any ...

    • Trip Building Workflow: Booking Inbox

      There may be instances where you have deleted a Trip in error and need to recreate this using the same HELiO Booking; or, for Independent brands not using HELiO or are creating a Trip with multiple booking sources. Follow the steps below to create a ...

    • Importing a Template

      You can import a template that you've created directy into a Trip. Templates in Trip Publisher allow you to create a trip model that can be saved and reused for similar Trips. They have a wide range of functionality comparable to building a Trip, but ...

    • Forwarding and Importing Email Confirmations

      If you've received a booking confirmation via email, you may be able to forward it directly to your Booking Inbox. To check if a Supplier is supported, scroll down to the bottom of this solution and view the attached list. Forward the original email ...