Flight Notifications

Flight Notifications

TRIPS partners with OAG to deliver day-of travel flight notifications. Flight tracking begins 24 hours before each flight's scheduled departure time.
Colours/branding will vary depending on your brand. Generic branding is used for illustrative purposes in this article.

For Travellers
  1. A reminder email will be sent to Travellers 24 hours before a flight's scheduled departure time (for all Independent brands, Travel Associates, and Liberty Travel only).
  2. An email will be sent to Travellers if there is a delay or cancellation.
  3. Travellers will also see a notification in their mobile app messages section and the web view notifications section.
    1. The mobile app and web view will also show notifications of Gate changes.
For Travel Advisors
  1. An email will be sent to Travel Advisors if there is a flight delay or cancellation.
Any flight time delays will be automatically updated on the web itinerary and mobile app beginning 24 hours before each flight's scheduled departure time. Any newly generated PDF after the notification will also reflect the update.

Flight Notifications are integrated within the Mobile App and the Web View for an optimal customer experience.
As with any notification service, the accuracy of this flight information cannot be 100% guaranteed. You should always advise travellers to confirm their flight details directly with the airline.

Flight notifications for most users can be disabled in your preferences if you wish to disable all notifications to travellers.


Flight Reminder Example


    • Related Articles

    • Adding a Flight

      You can add a flight segment anytime if you are not importing from HELiO, a GDS, a tour operator, or an email confirmation. Flight Centre, Liberty Travel, and Travel Associates consultants should be sending their HELiO bookings to Trips to populate ...

    • Trip Owner Change

      This article applies to the following brands: Flight Centre Liberty Travel Travel Associates TRIPS itineraries created when sending a HELiO booking to TRIPS will display the contact details of the original HELiO booking agent that sent the booking to ...

    • Flight Schedule Changes in HELiO - Updating in Trips

      When a HELiO booking containing a Sabre PNR and is pushed from HELiO to Trips, Trips will automatically retrieve any missing flight information from Sabre/Amadeus (if available) that is not present in HELiO (e.g. e-ticket numbers, EMD information, ...

    • Trips Release 1.5.24

      Release Date: August 19, 2021 IMPROVEMENTS Email Notification Templates Minor wording changes in the subject line and body of delay, gate change, and cancellation emails for flight notifications. New Wetu Suppliers The following new Wetu suppliers ...

    • Adding a Flight to a Template

      You can manually add a Flight to your Template at any time. Click the Add icon in the bottom-right corner of your screen and select Flight. Start by typing the airline code. If it's in the database, you can select it from the drop-down list; ...