Flight Notifications

Flight Notifications

Notes
This article applies to all brands and regions, excluding Flight Centre UK.
Info
TRIPS partners with OAG to deliver day-of travel flight notifications. Flight tracking begins 24 hours before each flight's scheduled departure time.
Colours/branding will vary depending on your brand. Generic branding is used for illustrative purposes in this article.

For Travellers
  1. A flight reminder email will be sent to Travellers 24 hours before a flight's scheduled departure time (excluding Flight Centre Brand).
  2. An email will be sent to Travellers if there is a delay or cancellation.
  3. Travellers will also see a notification in their mobile app messages section and the web view notifications section.
    1. The mobile app and web view will also show notifications of Gate changes.
For Travel Advisors
  1. An email will be sent to Travel Advisors if there is a flight delay or cancellation.
Any flight time delays will be automatically updated on the web itinerary and mobile app beginning 24 hours before each flight's scheduled departure time. Any newly generated PDF after the notification will also reflect the update.

Flight Notifications are integrated within the Mobile App and the Web View for an optimal customer experience.
Alert
As with any notification service, the accuracy of this flight information cannot be 100% guaranteed. You should always advise travellers to confirm their flight details directly with the airline.

All notification emails clearly state and remind travellers to confirm details directly with the airline.

Flight notifications for advisors can be disabled in your preferences if you do not want to receive these emails.


Flight Reminder Example



Possible Flight Delay Example



Possible Flight Cancellation Example