Queuing PNRs to Trips for GROUPS and CORPORATE Consultants

Queuing PNRs to Trips for GROUPS and CORPORATE Consultants

This article is applicable to Flight Centre Canada.
As a temporary solution, the below can be actioned to allow Groups and Corporate consultants not currently using HELiO to queue PNRs to Trips.

1. The following special remark will need to be added as a remark to the PNR:

TRIPSCREATEPLEASE

Sabre Command: 5H-TRIPSCREATEPLEASE

The remark will appear as follows in the PNR:
ABCDEF
 1.1LNAME/FNAME
 1 AC 123K 20FEB J YYZYVR HK1   615P  802P /DCAC /E
 2 AC 124K 27FEB J YVRYYZ HK1   530P 1255A  28FEB S /DCAC /E
TKT/TIME LIMIT
  1.TAW2L0H04FEB009/1200P/
REMARKS
  1.X/-T3/NULL
  2.X/-TBB/NULL
  3.X/-T4/NULL
  4.X/-TEN/NULL
  5.H-TRIPSCREATEPLEASE
RECEIVED FROM - TRIPS
2L0H.2L0H*ABM 1429/03FEB21 ABCDEF H
Be sure to save your PNR after adding this remark.

2. Queue the Sabre PNR to Trip Publisher. Within 2 minutes, your PNR will be available via the Booking Inbox.
  1. Sabre command: QP/2L0H60/11
3. Log into Trips via Okta.

4. From your Dashboard, click on Booking Inbox.
  1. Search by entering the Sabre PNR into the Keyword search field and clicking Search.
5. Once you have located your booking, click on it to examine the imported segments, then click the Options icon (three vertical dots) to either add it to an existing Trip or create a new Trip with these segments.
  1. If you access your Booking Inbox while already within a Trip, the prompt Add to Trip will add it to your current Trip - you will not have the option to select another Trip.
6. Add Travellers to the Trip and Publish the Trip (select interactive version) to send the Trip email to your customer.
Automation (Trips automatically created when queued) will not be available so as to not interfere with the HELiO and Trips integration.

PNRs will be available via the Booking Inbox. A Trip will need to be created from the Trips Dashboard by selecting the +NEW button and adding the PNR from the Booking Inbox, or, a Trip can be created by accessing the Booking Inbox from the Dashboard.
What do I do if there are updates/changes to the PNR?
  1. If you make a change to a PNR after it has been added to a Trips itinerary, please re-queue the PNR to the Trips queue so that the changes are automatically updated in your Trip. 
  2. You do not need to create a new Trip through your Booking Inbox when you re-queue a PNR; the changes will be reflected in your existing Trip.
If you wish to input additional details to a synced booking in your Trip, we suggest adding them as a separate Note so your additions are not overwritten when PNRs are re-synced.

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