The Traveller Experience
Adding a Traveller via the Web View
Travellers can invite others to view their Web Itinerary. Web View and Email colours/branding will vary depending on your brand. Flight Centre branding is used for illustrative purposes in this article. On the web view, travellers can select the ...
Accessing Trips as a Traveller
Travellers that have been added to a trip can access it in three formats. Web Itinerary PDF Mobile App Web View and Email colours/branding will vary depending on your brand. Flight Centre branding is used for illustrative purposes in this article. ...
Trips Email for Travellers
There are a number of different features in the Trips email that will allow Travellers to engage with their Trip. Company Logo Trip Cover Photo Trip Name and Trip Dates View Itinerary button. This provides a link for Travellers to access the Web ...
The Web View
The Web View allows your clients to engage with their upcoming Trip with an interactive, dynamic browser interface. Web View colours/branding will vary depending on your brand. Multiple branding is used for illustrative purposes in this article. When ...
Travel Requirements | Web View
Travel Requirements, powered by Sherpa, provides your customers with access to a list of entry requirements and travel restrictions such as visa, passport, quarantine and COVID-19 testing measures. Listed below are the steps your customer would need ...
Calendar Sync Option
Your Travellers can download their trip itinerary onto their mobile or desktop device to keep their travel dates organized. Web View colours/branding will vary depending on your brand. Generic branding is used for illustrative purposes in this ...
Flight Notifications
This article applies to all brands and regions, excluding Flight Centre UK. TRIPS partners with OAG to deliver day-of travel flight notifications. Flight tracking begins 24 hours before each flight's scheduled departure time. Colours/branding will ...
Traveller Collaboration
Traveller Collaboration (if enabled in your Preferences) allows your Travellers to add segments and Notes to their Trip via the Web View or Mobile App. This feature is available for Envoyage, Travel Associates, Travel Managers, Independents, Liberty ...
Trips Messenger | Chat for Travellers
Using Trips Messenger, you can send and receive messages from your Travellers in real time. To enable/disable this feature, please adjust the setting for Traveller Messaging in your profile under Preferences. Travellers can also send and receive chat ...
Popular Articles
Flight Schedule Changes in HELiO - Updating in Trips
When a HELiO booking containing a Sabre PNR and is pushed from HELiO to Trips, Trips will automatically retrieve any missing flight information from Sabre/Amadeus (if available) that is not present in HELiO (e.g. e-ticket numbers, EMD information, ...
Known Issues
Listed below are the current known issues within TRIPS. Google Places search with creating Vendor Profile When searching for a property to auto populate address, phone number, etc, the search only returns "!!!!!!!!!!!!!!!!!!!!" Workaround: Vendor ...
Queuing PNRs to Trips for GROUPS and CORPORATE Consultants
This article is applicable to Flight Centre Canada. As a temporary solution, the below can be actioned to allow Groups and Corporate consultants not currently using HELiO to queue PNRs to Trips. 1. The following special remark will need to be added ...
Transferring a Trip
Consultants can transfer the ownership of a Trip created in another user's account within the same Company to their account. This feature helps take ownership of a Trip from a Consultant no longer active within the company or a Trip created in the ...
How to create and manage Documents and Pages
In Trip Publisher, you can save collections of text and image content as Documents in your Library to use in your Trips or Templates. You can include an entire document or one or more pages in a trip to add important, interesting, or engaging ...