HELiO and TRIPS
HELiO & TRIPS • Tips and F.A.Q.
What note types in HELiO will display on my TRIPS quote or itinerary? When your HELiO booking is in Quote status, Booking and Invoice notes will appear on a Trips Quote (Independent brands only). When your HELiO booking is in Definite, Firm, or Fully ...
HELiO Preview & Publish | Sending Quotes and Confirmed Bookings to TRIPS (Select Independent Brands)
This process outlined below is for: Envoyage AU and Envoyage NZ Travel Managers World Travellers If you're part of a different brand or region, choose the link associated with your brand for specific instructions: Flight Centre AU, CA, NZ, ZA, ...
HELiO Preview & Publish | Envoyage US | Sending Confirmed Bookings to TRIPS
This process outlined below is for ENVOYAGE US only. If you're part of a different brand, choose the link associated with your brand for specific instructions: Flight Centre UK / LDV HELiO | Trips Modal Flight Centre (Australia, Canada, South Africa, ...
TRIPS Itinerary Automation
This article applies to: Flight Centre Australia Flight Centre Canada Flight Centre New Zealand Flight Centre South Africa With the launch of Trips Automation, HELiO will automatically push all fully paid or cancelled bookings and updates to Trips to ...
Automatic Pre-Departure Trip Update
This article applies to: Flight Centre Australia Flight Centre South Africa Flight Centre United Kingdom Customers who purchase travel with FCTG want their itinerary to reflect up-to-date and real-time information so that they can avoid any ...
HELiO | Updating a Traveller Email in Trips
When a lead traveller's email changes, follow the steps below to update the Trips itinerary. These steps need only be completed if the HELiO booking had been sent to TRIPS before changing the customer's profile email. Step 1: Update the HELiO booking ...
HELiO Preview & Publish | Sending Confirmed Bookings to TRIPS for Travel Associates
This process outlined below is for Travel Associates only (excluding TA at Home and TA Members). If you're part of a different brand, choose the link associated with your brand for specific instructions: Flight Centre (Australia, Canada, South ...
HELiO Preview & Publish | Sending Confirmed Bookings to TRIPS (AU, CA, ZA, NZ, US)
This process outlined below is for: Flight Centre AUSTRALIA, CANADA, SOUTH AFRICA and NEW ZEALAND Liberty Travel Cruiseabout Envoyage AU Flight Centre Independents AU If you're part of a different brand or region, choose the link associated with your ...
HELiO | TRIPS Segment Order
This process outlined below applies to the following brands: Flight Centre Liberty Travel LDV Cruiseabout Travel Associates HELiO bookings sent to TRIPS will display in the order in which segments have been set in the HELiO Itinerary View. Before ...
Flight Schedule Changes in HELiO - Updating in Trips
When a HELiO booking containing a Sabre PNR and is pushed from HELiO to Trips, Trips will automatically retrieve any missing flight information from Sabre/Amadeus (if available) that is not present in HELiO (e.g. e-ticket numbers, EMD information, ...
HELiO | Send to Trips for Independent Brands
This process outlined below is for select Independent brands: Link Travel Group TA at Home and TA Members If you're part of a different brand, choose the link associated with your brand for specific instructions: Flight Centre UK and LDV HELiO | ...
HELiO | Trips Modal
This process outlined below is for Flight Centre UK and LDV brands. If you're part of a different brand, choose the link associated with your brand for specific instructions: Liberty Travel and Flight Centre Canada, Australia, South Africa, and New ...
Popular Articles
Flight Schedule Changes in HELiO - Updating in Trips
When a HELiO booking containing a Sabre PNR and is pushed from HELiO to Trips, Trips will automatically retrieve any missing flight information from Sabre/Amadeus (if available) that is not present in HELiO (e.g. e-ticket numbers, EMD information, ...
Known Issues
Listed below are the current known issues within TRIPS. Templates | Editing a Flight Segment Currently, flight segments in a template cannot be edited. When attempting to edit a flight segment in a template, you will receive a system error message ...
Queuing PNRs to Trips for GROUPS and CORPORATE Consultants
This article is applicable to Flight Centre Canada. As a temporary solution, the below can be actioned to allow Groups and Corporate consultants not currently using HELiO to queue PNRs to Trips. 1. The following special remark will need to be added ...
Transferring a Trip
Consultants can transfer the ownership of a Trip created in another user's account within the same Company to their account. This feature helps take ownership of a Trip from a Consultant no longer active within the company or a Trip created in the ...
How to create and manage Documents and Pages
In Trip Publisher, you can save collections of text and image content as Documents in your Library to use in your Trips or Templates. You can include an entire document or one or more pages in a trip to add important, interesting, or engaging ...